Lowest Price Guarantee on the Web


Holmes takes great delight in offering our customers excellent service, great values and a wide product selection. We are committed to making sure every customer has a great shopping experience. That is why we guarantee our customers the lowest filter price on the Internet.

Our Lowest Filter Price Guarantee applies to all Holmes air purifier filter and humidifier wick purchases. Comparisons should be based on products that are of exact model, unused and packaged, and are currently posted and available in stock from our competitor. The price for comparison should be the regular price before any promotional discounts or shipping and handling charges. Any special promotions, shopping club/points, free offers, special payment arrangements, closeouts, special buys or liquidations are not eligible for price comparison.

Lowest Filter Price Guarantee Terms and Conditions:

    Lowest Filter Price Guarantee applies only to online store prices of the identical product which are in stock and priced accurately by the merchant.
    The product must be the same brand, make and model number.
    Comparisons MUST include the regular product price of the identical filter, before special promotions and discounts.
    Competitor online price must be lower than our lowest online published price of the identical filter.
    Lowest Filter Price Guarantee requests must be submitted within forty-eight (48) hours from the date of purchase at Holmes.
    We do not accept requests for re-manufactured, re-furbished or counterfeit products.

How to Request your Lowest Filter Price Guarantee:

To request a Lowest Filter Price Guarantee with your current order, you must present proof of the lower price to Holmes by mail, postmarked no later than 48 hours after the date of purchase. Please provide a print-out of the applicable filter web page, along with valid web address (URL) and date.

Send the proof, along with your name, address, email, phone number and customer order number to:

The Holmes Group
Customer Satisfaction
Low Price Guarantee
32B Spur Drive
El Paso, TX 79906-9905

Upon receipt and verification of the above requested information we will process a credit to you for the difference in price. All credits will be processed in the same manner in which payment was received.